Dear Internet Customer,
For the past three years, the Army and
Air Force Exchange Service
(AAFES) has provided you, through our contractor, AT&T Asia/Pacific,
with access to Internet service at Army and Air Force installations
throughout Japan, and at Air Force installations in Korea. There
have been numerous challenges that AAFES, AT&T, and you, our customer,
have worked through in providing you with the first Internet service
in AAFES. I am proud to say that the majority of those challenges
are behind us. A lot of hard work and over $10 million worth of
equipment have gone into getting our service up to the level you and
I both expect from any AAFES operation. I truly believe we have a
good product at a reasonable price, considering the restrictions we
have to work under to provide a service that does not require a toll
call from any of our military installations.
As the end of our Internet contract draws
near, our regulations
allow me the option of extending the contract for two additional
years. I am then required to solicit again after the contract has
been in effect for a total of five years. My concern is that if we
solicit for a new contract now, we could end up losing the ground we
have already gained and possibly end up paying more for service in
some areas. Regardless, any change of providers would require a loss
of service for several weeks and a requirement to change your e-mail
address and passwords.
My interest is solely to provide you, our
customer, with the best
possible product at the lowest possible price. Unless there is an
extensive change in the constraints that are currently in place, I
do not anticipate that any ISP could offer any significant improvement
in service, pricing, or increased access. For those reasons I plan to
extend our contract with AT&T for an additional two-year period. If
you do not agree with my proposed action, please send me a note
(email@example.com) stating your concerns not later than
March 15, 1999.
Thank you for your time and your continued
support in helping us
serve you better.
Senior Vice President
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Last Updated on 4/7/99
By Ron Sinclair